Reference

Terms Conditions That Apply to You

These terms govern every interaction between you and epower — from opening your account and funding it via bKash, Nagad or Rocket, through to placing wagers and requesting withdrawals.

Account AgreementbKash / Nagad / Rocket PoliciesWithdrawal ConditionsRegional EligibilityDispute Process

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ACCOUNT SAFETY PRACTICES

How We Handle Your Data Under These Terms

These terms include obligations on both sides regarding data, security and account integrity. Below are the specific practices we follow and what we expect from you in return. Each item ties directly to a clause in the agreement above.

Identity Verification

We verify your identity using the mobile number linked to your bKash, Nagad or Rocket wallet. If wallet data alone is not sufficient, we may ask for a national ID scan before approving withdrawal requests.

Data Retention

Account data is retained for as long as your account remains active plus a statutory period after closure. You may request a summary of stored data by contacting our support channels referencing the data-access clause.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences in your browser settings; disabling session cookies will require re-authentication on each visit.

Account Security

Your account is protected by an OTP sent to your registered mobile number on every login. If you suspect unauthorised access, change your credentials immediately and notify support so we can freeze the account pending review.

Requesting Changes

To update personal details — name, mobile number, wallet method — submit a request through live chat or email with supporting documentation. Changes that affect withdrawal routing require fresh identity verification before taking effect.

Dispute Resolution

If you believe a transaction was processed incorrectly, raise a dispute within fourteen days. Include your account ID, transaction reference, and a description of the issue. We investigate and respond through the notification centre.

POLICY HELP CHANNELS

Where to Reach Us About These Terms

If anything in these terms is unclear, or you need to raise a dispute, escalate a complaint or request a copy of your data, reach out through the channels below. We handle policy-related queries with priority routing so you do not wait in the general support queue.

How These Terms Protect Both Sides

epower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering, you confirm you have read, understood and accepted these Terms & Conditions in full. We reserve the right to update them, and continued use of your account after changes are posted constitutes acceptance. Your account is personal — one person, one account. Any duplicate

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or shared accounts may be closed and balances forfeited. You agree to provide accurate personal details during registration and to keep them current. We verify identity through mobile wallet data and may request additional documentation before processing withdrawals above certain thresholds. Deposits made through bKash, Nagad
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or Rocket are subject to those providers' own transaction limits and processing windows; we do not control delays on their network side. Withdrawals follow our internal review queue; once approved, funds route back to the same wallet method used for your most recent deposit. If you
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request a withdrawal to a different method, additional identity checks apply. We may suspend or terminate accounts that breach these terms, show irregular patterns, or operate from regions where access is not permitted under local law. Where dispute arises, we encourage you to contact our support
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channels first. These terms are governed by the laws applicable in the jurisdiction where we hold operational authority, and your eligibility to use the platform depends entirely on your local regulations and whether your region qualifies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

We get specific questions about account policies, withdrawals and regional access regularly. Below are clear answers tied directly to the clauses in our Terms & Conditions, so you know exactly where you stand.

Yes. By completing registration and confirming your mobile number via OTP, you accept the full Terms & Conditions. The agreement is effective immediately and covers all activity on your account from that point forward.

No. Our terms specify one account per individual. Duplicate accounts detected through matching wallet details, device fingerprints or personal data will be closed, and any remaining balance may be voided after review.

We post updates in the notification centre and may send an SMS to your registered number. Continuing to use your account after the update date means you accept the revised terms. You can close your account if you disagree.

Withdrawals route to the same mobile wallet used for your most recent deposit. If you deposited via bKash, funds return to that bKash number. Changing the destination wallet requires additional identity verification under our terms.

Yes. Eligibility depends entirely on your local law and whether your region qualifies for access. We do not make claims about legality in any specific jurisdiction — it is your responsibility to confirm you are in an eligible region.

Breach of any clause — including duplicate accounts, fraudulent wallet activity, providing false personal details, or accessing from a restricted region — may result in suspension or permanent closure at our discretion.

Submit a dispute through live chat or email within fourteen days of the transaction. Include your account ID and the transaction reference. We investigate internally and communicate the outcome via your notification centre.

You can request data deletion by contacting support and referencing the data-access clause. We will remove non-essential data after verifying your identity, though some records are retained for the statutory period defined in our terms.

Absolutely. Every deposit method we support — bKash, Nagad, Rocket — falls under the same transaction clauses. Rocket-specific processing times and limits are subject to Rocket's own network policies in addition to ours.

The current version is always available at this page. You can also request a PDF copy through our support email. We recommend checking back periodically, especially after receiving an update notification in your account.

Terms Conditions That Apply to You

How We Handle Your Data Under These Terms

Where to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply the moment I open an account?

02 Can I hold more than one account under these terms?

03 What happens if epower updates these terms?

04 How do withdrawal terms relate to my bKash or Nagad wallet?

05 Is my eligibility to use the platform covered in these terms?

06 What are the grounds for account suspension under these terms?

07 How do I raise a formal dispute about a transaction?

08 Can I request deletion of my personal data?

09 Do these terms cover deposits made via Rocket?

10 Where can I get a copy of the current terms?

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