Reference

Stay in Control Every Session You Open

We built account tools that let you set your own pace — session reminders, spending visibility and cooling-off options sit inside your profile. You decide how long and how much, and we keep those boundaries locked until you say otherwise.

Session RemindersSpending VisibilityCooling-Off OptionsAccount Boundaries
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epower Stay in Control Every Session You Open
HELP WHEN NEEDED

Support Paths for Responsible Play Questions

If you need help understanding a feature or want guidance on setting boundaries, these channels connect you with someone who can walk you through it.

Live Chat — Responsible Play Queue Our live chat has a dedicated queue for responsible play queries. Tell the agent you need help with session controls or cooling-off and you skip the general line. Agents can walk you through activation or confirm your current settings without needing your password.
Email Support for Account Locks If you want a longer lock than the self-service toggle allows, email our support team with your account ID. They will apply an extended restriction and confirm by reply. This path also works if you want to permanently close your account for personal reasons.
FAQ and In-App Guidance Each responsible play setting has a small info icon beside it. Tap it and a short explanation appears without leaving the page. For deeper questions, our FAQ section below covers the most common scenarios players ask about — no jargon, plain answers.
epower What Responsible Play Means Inside epower

What Responsible Play Means Inside epower

Responsible play at epower is not a poster on the wall — it is a set of active account features you control from your profile page. When you open settings, you will find a spending tracker that shows you exactly how much has moved through bKash, Nagad or Rocket into your lobby balance over the period you choose. Session duration alerts ping

you at intervals you set — thirty minutes, an hour, whatever feels right. If you want time away, the cooling-off toggle locks your account for a stretch you pick, and nobody can override it early. We also surface your net position across slots, live tables and crash games like Aviator or Barisal Crash Arena so you see the full picture without hunting

through transaction history. None of these controls cost extra or require contacting support — they are yours from the moment you verify your account. Our approach: give you the data, give you the switches, then stay out of the way.

PLAY BOUNDARIES

Six Elements That Define Our Responsible Play Setup

These are the visible building blocks you interact with when managing your play inside epower.

Session Duration Alert A customisable on-screen notification that fires at your chosen interval. It overlays whatever game you are in — slots, live tables, crash rounds — and asks you to decide: continue or step away.
Deposit Period Tracker Shows cumulative deposits across bKash, Nagad and Rocket for the day, week or month. The chart updates live so you always know where you stand before sending another transaction from your wallet app.
Net Position Display Beyond deposits, this panel shows wins minus losses across game categories. If you have been playing Football BalMoney or Lucky Spinners, you see each category's contribution to your overall position clearly.
Cooling-Off Toggle A single switch that locks your lobby for a duration you choose. Deposits are rejected at the gateway level, the lobby returns a locked screen, and the countdown is visible so you know exactly when access returns.
Autoplay Cap Setting When you enable autoplay on any slot — Gates of Olympus, Sweet Bonanza, Mahjong Ways — you must set a maximum spin count. Once reached, the game stops and waits for your manual input before continuing.
Activity Log Export Download a full record of your sessions, deposits, withdrawals and game rounds as a file you can review offline. Useful if you want to track patterns over time or share data with someone you trust for accountability.
MOBILE CONTROL ACCESS

Manage Your Play Boundaries from Any Device

Every responsible play tool we offer works on mobile exactly the way it works on desktop — no feature is hidden behind a smaller screen. Open your account settings from your phone browser, tap the responsible play tab, and the same session timer, spending tracker and cooling-off toggle appear. Players in Dhaka commuting home or anywhere else with a data connection can adjust their boundaries on the move. Notifications push to your device when a session alert fires, even if the browser tab is in the background.

Session alerts push to phone
Portrait-friendly spending chart
Tap-and-hold cool-off confirm
Low-bandwidth tested
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epower mobile gaming
Google Play App Store
TRANSPARENCY BUILT IN

How We Keep Responsible Play Honest

We do not just offer tools — we back them with verifiable practices that you can check yourself.

Provably Fair Game Feeds

Live tables from Evolution and Pragmatic Play stream with certified RNG and shuffle verification. The provider, not epower, controls the outcome — we surface whatever fairness data the studio exposes so you can verify independently.

Transaction Transparency

Every bKash, Nagad or Rocket deposit and withdrawal shows in your history with timestamps, reference numbers and status. You always have a paper trail that matches what your mobile wallet app displays on its own end.

No Hidden Autoplay Defaults

Autoplay on slots like Gates of Olympus or Sweet Bonanza never turns on by default. You must deliberately set it, choose a spin count and confirm. Session alerts still fire during autoplay so the timer does not sneak past you.

Cooling-Off Integrity

Once a cooling-off period activates, our system rejects deposit attempts at the payment gateway level. Even if you try to send from bKash or Nagad, the transaction will not process.

Spend Data Accuracy

Your spending tracker pulls directly from our ledger — the same source our finance team reconciles. The figure you see is not an estimate or a rounded average. It reflects every confirmed transaction to the exact taka amount.

Third-Party Audit Readiness

Game providers we carry — Pragmatic Play, PG Soft, Evolution — undergo independent testing by labs like BMM and GLI. We select studios whose games carry third-party certification so the fairness layer sits outside our control entirely.

CONTROL FEATURES

Three Tools That Keep Your Sessions Balanced

Each of these features lives inside your account settings and activates in seconds — no waiting, no approval queue.

epower mobile gaming
Custom Session Alerts
Set a reminder that fires at intervals you choose. The alert appears on-screen whether you are spinning Lucky Spinners or watching a live Roulette Velocity round.
Real-Time Spending View
Your profile dashboard breaks down deposits by bKash, Nagad or Rocket and shows cumulative totals for the day, week or month. No hidden tabs.
Cooling-Off Period
Toggle a pause from one day up to several weeks. Once active, the lobby locks and no deposit can process until the timer expires.
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Responsible Play Glossary for epower Users

Quick definitions of terms you will encounter when using our responsible play features.

01
What does session duration mean?

Session duration is the total time from when you open the lobby to when you log out or close the browser. Our timer tracks this continuously and fires your chosen alert at the interval you set in profile settings.

02
What is a cooling-off period?

A cooling-off period is a voluntary account lock you activate yourself. During this window, no deposits process and the lobby stays inaccessible. The lock cannot be shortened once confirmed — it runs its full course.

03
What does net position mean?

Net position is your total wins minus total losses over a chosen timeframe. It shows whether your account balance has grown or shrunk from play activity alone, excluding deposits and withdrawals from the calculation.

04
What is autoplay cap?

An autoplay cap is the maximum number of automated spins a slot will execute before stopping. You set this number before autoplay begins, and once reached the game pauses and waits for your manual decision.

05
What does spend tracker show?

The spend tracker displays cumulative deposit amounts sent from bKash, Nagad or Rocket into your epower account. It breaks down figures by day, week or month so you can spot patterns in your funding behaviour.

06
What is a session reminder?

A session reminder is an on-screen notification that appears at intervals you define. It interrupts your current game to ask whether you want to continue playing or step away, giving you a conscious decision point.

07
What does account lock mean?

Account lock is a state where your profile cannot access the lobby, process deposits or place any wager. It can be self-applied through cooling-off or requested permanently via our support email for extended restriction.

08
What is activity log export?

Activity log export lets you download a file containing your full play history — session times, games played, amounts wagered, deposits and withdrawals. You can review this offline or share it with someone for external accountability.

09
What does gateway-level enforcement mean?

Gateway-level enforcement means the restriction operates at the payment processing layer. Even if you attempt a deposit from your bKash or Nagad app, the system rejects it before funds leave your wallet during a lock.

Responsible Play Questions Our Players Ask Most

Practical answers to the things people actually want to know about managing their play on epower.

Open your profile, tap the responsible play tab, and choose your preferred alert interval. Save it and the timer starts counting from your next login. You can change the interval anytime without contacting support — it updates immediately.

Yes. The cooling-off toggle works identically on mobile browsers. Open settings, tap cooling-off, select your duration and confirm with a tap-and-hold. The lock applies instantly and blocks deposits at the gateway level regardless of device.

No. The system rejects the transaction at the payment gateway before funds leave your bKash wallet. You will see a failed status in your bKash app and no money will move. The same applies for Nagad and Rocket.

No. Once confirmed, the duration is locked and cannot be reduced by you or by our support team. This is intentional — the boundary holds firm so the pause actually serves its purpose without temptation to override it early.

Yes. The alert fires on schedule even when autoplay is running on games like Sweet Bonanza or Mahjong Ways. The notification overlays the game screen, pausing autoplay until you dismiss it or choose to log out.

Go to your profile dashboard and open the spend tracker. Select the weekly view and you will see cumulative deposits broken down by payment method — bKash, Nagad or Rocket — with exact amounts and timestamps for each transaction.

Yes. Email our support team with your account ID and request permanent closure. They will process it and confirm by reply. Once closed, the account cannot be reopened — you would need to register fresh if you ever return.

It pulls from the same ledger our finance team reconciles, updating after every confirmed deposit or withdrawal. The figure is not an estimate — it reflects actual processed amounts to the taka, matching what your mobile wallet shows.

Your existing balance stays in your account untouched. You can request a withdrawal during cooling-off — that path remains open. You simply cannot deposit new funds or access the game lobby until the period expires naturally.

In your profile under responsible play, tap export activity log. Choose the date range and the system generates a downloadable file with sessions, games played, amounts and outcomes. Use it to review patterns or share with someone you trust.

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