Reference

How epower Handles Your Privacy

We collect only the data needed to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

Data TransparencyPayment PrivacyAccount ControlWallet Security

Browse the Lobby Read FAQ

What This Privacy Policy Covers

epower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to every interaction you have with epower — from account creation to deposits via bKash, Nagad or Rocket, through to withdrawal requests and support conversations. When you open an account, we ask for your phone number, a display name and a payment

1
method reference. We use this information strictly for identity verification, transaction processing and account recovery. We do not sell personal data to third parties. Where applicable law requires us to retain records, we keep only what is necessary and delete the rest after the retention window
2
closes. If you contact our support channel, conversation logs are stored for dispute resolution and quality purposes. Cookies are placed to remember your login session and preferred language; you can clear these through your browser settings at any time. Third-party analytics tools help us understand how
3
you move through the lobby, but they receive anonymised interaction data — never your wallet credentials, PIN or payment confirmation codes. Access to the platform and the applicability of this policy depend on your local law and eligible regions. We update this document when our data
4
practices change, and we notify you via your registered contact method before any material change takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We handle your data the way we handle your wallet balance — with direct accountability and clear processes. Below are the specific practices that govern how information moves through our systems, how long it stays, and what control you retain over it at every stage.

Encryption in Transit

Every piece of data moving between your device and our servers travels through SSL encryption. This applies to login credentials, bKash transaction references and any personal details submitted during account verification. Your PIN or wallet password never touches our database.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No cookie stores payment credentials. You can delete all cookies through your mobile browser settings without affecting your account balance or transaction history.

Account Security Layers

Your account is protected by a password plus OTP verification sent to your registered number. If someone attempts access from a new device, we block the session until you confirm via SMS. Failed login attempts trigger a temporary lock to prevent brute-force entry.

Data Retention Windows

Transaction records tied to Nagad or Rocket deposits are retained for the period required by applicable regulations in your region. Once that window closes, records are anonymised or deleted. You can request early deletion of non-essential data through account settings.

Third-Party Sharing Limits

We share data only with payment processors (bKash, Nagad, Rocket) to complete your transactions and with analytics providers who receive anonymised behavioural data. We never sell, rent or trade your personal details to advertisers or unrelated third parties.

How to Request Changes

You can update your name, phone number or payment reference directly in account settings. For a full data export or account deletion, submit a request via live chat or email. We process these within a reasonable timeframe and confirm completion to your registered contact.

PRIVACY HELP CHANNELS

Reach Us About Your Data

If you have a question about how your personal information is handled, or you want to request a data export or deletion, these are the direct paths to our privacy support team. Each channel is staffed by people who understand wallet verification flows and can walk you through any data request step by step.

Common Questions About Your Data at epower

Below are the questions we receive most often about privacy, data storage, and your rights as an account holder. If your question is not covered here, reach out through live chat or email and our privacy support queue will handle it directly.

We collect your phone number, a display name you choose, and a payment method reference (the bKash, Nagad or Rocket number you fund with). We do not request national ID unless required for a specific verification step triggered by high-value withdrawals.

No. Your wallet PIN is entered only within your bKash or Nagad app during a transaction. We receive a confirmation reference from the payment provider once the transfer completes, but we never see, store or have access to your PIN or wallet password.

Yes. Submit a deletion request through live chat or email. Once verified, we remove personal identifiers and anonymise transaction logs. Certain records may be retained where law requires, but they will no longer be linked to your identity.

We notify you through your registered phone number or email before any material change takes effect. The date at the top of this page always reflects the most recent revision. You can also check account notifications for policy update alerts.

We do not sell, rent or trade personal data to advertisers. Analytics providers receive anonymised interaction data that cannot identify you personally. Payment processors like Rocket receive only what is necessary to complete your deposit or withdrawal.

We use session cookies for login persistence and preference cookies for language and layout. No cookie holds payment credentials. You can clear or block cookies in your mobile browser settings; doing so will log you out but will not affect your balance.

Transaction records are retained for the period required by applicable regulations in your region. After that window, records are anonymised or deleted. You can request early deletion of non-essential data via the privacy section in your account dashboard.

We block the login attempt and send an OTP to your registered number. Until you confirm via SMS, the new device cannot access your account. Multiple failed attempts trigger a temporary lock, and you will receive an alert so you can take action.

Yes. Submit a data export request through live chat or account settings. We compile a file containing your profile details, transaction history and communication logs, then deliver it to your registered contact method within a reasonable timeframe.

Availability of the platform and the specifics of data handling depend on your local law and eligible regions. We apply our core practices everywhere, but certain retention periods or disclosure obligations may vary based on the jurisdiction you access from.

How epower Handles Your Privacy

How We Protect and Manage Your Information

Encryption in Transit

Cookie Management

Account Security Layers

Data Retention Windows

Third-Party Sharing Limits

How to Request Changes

Reach Us About Your Data

Common Questions About Your Data at epower

01 What personal data does epower collect when I open an account?

02 Does epower store my bKash or Nagad PIN?

03 Can I delete my account and all stored data?

04 How do I know if this privacy policy has been updated?

05 Does epower share my data with advertisers?

06 What cookies does the site use and can I block them?

07 How long are my transaction records kept?

08 What happens if someone tries to access my account from a new device?

09 Can I get a copy of all data epower holds about me?

10 Does this policy apply differently depending on where I access epower from?

Related pages